First Contact

What is First Contact?

First Contact is a service that allows people aged 60 and over to access a wide range of services and information to help them stay safe and well in their own home through one point of contact.

The checklist addresses issues such as:

  • Fire safety
  • Housing
  • Social care
  • Benefits and entitlements
  • Security
  • Falls prevention
  • Local transport
  • Energy efficiency
  • Support for carers
  • Voluntary services information
  • Health advice

How does First Contact work?

Our customers can complete a simple checklist in one of our leaflets, with a trained member of staff, on the phone with a Central Coordinator or through our website. The answers customers provide to the checklist questions indicate which agencies they require information and advice from.

Completed checklists generate referrals to the required agency prompting them to contact the customer and deliver the information and advice required within 28 days.

For more information about First Contact, or to complete a checklist you can contact us on:

Tel: 01522 782172



First Contact Field Coordinators

First ContactField Coordinators are employed by Age UK. Their role is to raise awareness about the scheme within the community. They are available to deliver talks to local groups and organisations.


Gary Brown-Bostonand East Lindsey area: – 07592434115

Sandra Simonson – Lincoln and West Lindsey area: – 07415350324

Jayne Thomas – South Holland and South Kesteven area: – 07846 796093

Kathy Lote – North Kesteven area – 07971244801

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